At Stage One Fashions, customer service is very important to us and we want to ensure that your online experience is easy, convenient and enjoyable.

Returns and Exchanges for Online Purchases – Strict Conditions Apply.

PLEASE NOTE: WE OFFER CREDIT IN STORE, BUT NO CASH REFUNDS.

Should your item not fit or not be suitable, please contact us via phone or email so we know of your intention to return your order.

Please also note that due to health regulations we are unable to exchange pierced earrings.
If you receive an item in faulty condition, it may be returned to us, including the postage receipt for a full refund of the item and return postage costs.

The sale of reduced items is final and no exchanges or refunds will be issued.

Returns and Exchanges for Instore Purchases

We happily exchange purchased items if returned within seven days of the purchase date. Goods must be in as new condition with original tags attached and the original receipt.

We do not offer refunds in the case that you have had a change of mind about the product. Please make use of our fitting rooms to ensure clothing is suitable before purchasing. Please also note that due to health regulations we are unable to exchange pierced earrings.

The sale of reduced items is final and no exchanges or refunds will be issued.

Please contact us immediately if you intend to exchange/store credit your item via email stageonefashions@hotmail.com or phone 0417 003 208

Stage One Fashions Boutique

99 Marshall st

Goondiwindi QLD 4390

Australia

Once we have received the item back we will try to replace for you ASAP, you will be notified via email once your item has been sent. If we can’t replace the item we will call and discuss the outcome.

We aim to provide our customers with products of the highest standard and quality and a thorough check of your product is undertaken before it is sent off. If you have purchased an item that you believe has a manufacturing fault please contact us stageonefashions@hotmail.com or 0417 003 208 and we will try and resolve the problem as fast as possible.

If the product has a minor fault then we have the right to repair the fault to the product. If we believe the fault cannot be repaired then then we will replace the product, which matches your original purchase. However, if we are unable to repair or replace your faulty item then we will reimburse you in full for you purchase.